Information we collect

This is what we normally collect about you to help us provide you with our services, and improve them even more, where we can:
  • Name, address, email, telephone number, payment details and service details
  • Information on how you use our website to help us develop and improve our website, including details of your domain name and Internet Protocol (IP) address, operating system, browser version, cookie details, how long you stayed on a page, the route you took to navigate through the pages and the website that you visited prior to accessing our site.
  • Other data, from time to time, to help us provide you with improved products and services, for example now and again we might ask you to fill in a questionnaire, just so you can let us know how we're doing.
Using your information

Collecting this information helps us better understand what you need from us. The main uses of your data are:
  • To help provide your services.
  • To provide access to privileged areas of the website.
  • To enable us to review, develop and improve the products, services and special offers online.
  • To occasionally carry out market research.
  • To send you details of products, services, special offers and rewards that we think will be of interest to you. However, we hate junk mail as much as you do so it's up to you to decide whether or not you want to receive this information.
When you apply for or use Sapphire Networks’ products and services, you agree to Sapphire Networks’   Customer Master Agreement

Disclosing your information

Here's when we may provide information about you:
  • To employees and agents of Sapphire Networks to deal with any accounts, products and services provided to you by Sapphire Networks or our group companies now or in the future.
  • We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service. These statistics will not include information that can be used to identify any individual.
We will not pass on your personal information to third parties except in accordance with this policy and our Terms of Use or where we are required by law to disclose that information.

Protecting your information

Any information sent to us is encrypted (scrambled) using Secure Socket Layer (SSL) technology. This is industry standard encryption technology that protects your data whilst being sent over the Internet from being intercepted and misused by third parties. When it reaches us, we then store it on a secure server so that it can only be read by authorised personnel. Although we make every effort to create a secure environment for your personal information, Sapphire Networks cannot guarantee the safety of any personal information you transmit to Sapphire Networks online.

We will not ask you for your Sapphire Networks identification and authentication passwords in an unsolicited phone call or unsolicited email. You are responsible for keeping your passwords secure and you should not disclose them to anyone (unless you wish to authorise them to access your account and incur charges on your account).

Accessing your information

You're welcome to ask us what information we have about you, any time you like.  If any of the details are incorrect, let us know and we'll amend them right away. If you need us to send the information to you, please contact customer services on

Marketing our products and services

We may contact you with regard to your services, for example, with updates to your services, service disruption messages or bill payments. We may also, from time to time, contact you with information about special offers and rewards.


Cookies are small pieces of information stored by your internet browser on to your computer's hard drive. Like most website providers, Sapphire Networks uses cookies to enable us to make a link between you and the information you have provided to our website and therefore provide you with personalised content so that we can give you a better experience when you return. Most web browsers automatically accept cookies, although you can choose not to. To ensure you get the best from our websites, we advise that users keep cookies active on their machine whilst visiting our website. You can manually disable and enable cookies on your PC. The process will depend on your browser and is usually part of your 'Security Settings'. However, if you disable cookies from your browser you will not benefit from the full features of our website.

Links from this site to other sites

Please be aware that our site may provide access to other websites by linking to them. We are not responsible for the data policies (including data protection and cookies), content or security of these linked websites.