Network Operations Technician


Will help to assist Engineering and be part of the network operations support team monitoring, troubleshooting and maintaining all network elements and connections. Work to provide support on core, distribution, access network elements and connections as needed. You will be required to work a 24/7 shift in a team environment and help establish procedures aimed at improving quality of services in a proactive way.

Duties include, but are not limited to:

  • Handle escalated trouble calls and work closely with engineering, other technicians and telecommunication carriers to resolve service issues
  • Provide technical support to high profile customers
  • Work with upstream providers to resolve issues
  • Validate problem descriptions and perform detailed problem diagnosis, track and update problems in trouble ticketing system
  • Perform OS upgrades and other configuration access changes to network switches and routers
  • Maintain awareness of network activities affecting local elements
  • Recommend solutions to correct network trouble issues and faults
  • Perform other duties as assigned by management
 Desired Experience and Qualifications:
  • 2+ years skilled and experience in network troubleshooting
  • Strong knowledge of of network monitoring tools
  • 2+ years' experience with IP and transmissions such as SDH or WDM
  • Knowledge of routers and switches which can include working in the field or Operations Centre
  • Knowledge of routing, configuration and hardware
  • Strong knowledge of TCP/IP
  • Excellent computer skills
  • Excellent oral and written communication skills
  • Ability to effectively manage to deadlines
  • Ability to interface at all levels within the organisation
  • Previous Operations Centre experience preferred
  • Telecom Network certifications desired
  • JunOS preferred
  • Enjoy working in a team


HR Department, Sapphire Networks, 3.0.3 Eurotowers, Europort Avenue, Gibraltar