DSL - Information and Technical Specifications


What will you need?

  • Wireless router and filter (provided)
  • Access to a telephone line

How do I get it?

  • Download or collect the Sapphire  DSL application form  or VDSL application form from our reception and complete
  • Collect the Gibtelecom application form from our reception and complete, but this would need to be sent to Gibtelecom's customer service
  • The Sapphire application may be faxed, scanned/emailed or delivered in person to our reception.
  • We will contact you once your DSL account has been activated, your router has been configured and is ready for collection from our reception
  • Gibtelecom will inform you when your DSL line has been activated


What is a fixed IP address?

A fixed IP address is manually assigned to you and ensures that you have the same IP address each time you log on to Sapphire. Fixed IP addresses are usually required for hosting websites and mail services and also for using Virtual Private Networks.

What is a line filter?

This device allows you to make calls while the DSL router is connected to your telephone line. If you have more than one telephone point, you will need additional filters which may be purchased separately

When is telephone helpdesk support available?

The helpdesk is currently available Monday to Friday 9am to 5.30pm on +350 200 47 201